Q: How does the order process work?

A: You will fill out a contact form. Once BIACS receives this, we will confirm that we can accommodate the date and desired inventory. We ask for the number of each item you wish to rent. We will ask you to complete the Rental Agreement and invoice, and you submit a deposit via payment link to hold your date/inventory.

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All orders are reviewed by BIACS to ensure the items are available on the date desired, and to provide delivery quotes if requested. A confirmation email will be sent within 24 hours of submitting a Rental Agreement. We will contact you if there are any issues. Once the availability has been confirmed, you will need to pay your 50% non-refundable deposit to reserve your items. If the deposit is not paid, your items will be released.

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Q: How does payment work?

A: All rentals require a 50% deposit that will be used to secure your event rental date. Upon receipt of deposit, your date will be secured.

 

Your final payment is due 14 days before your event. Upon collection of all rented items, each item will be examined for damage (stains, tears, cracks, chips, etc) and client will be notified by phone or email of any missing or damaged items within seven (7) days. An invoice for damages will be sent to you for payment.

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Q: Do I have to use a credit card?

A: Yes, credit or debit card must be used to simplify the process.

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Q: How long is the rental period?

A: The rental price for each item quoted on this website includes a fixed rental period. The rental starts the Friday before your event (if your event is on Saturday or Sunday), when we deliver your items and ends the Monday after when we pick them back up. Special arrangements may be made to modify the rental period. We do not, however, allow the customer to pick up or drop off inventory.

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Q: What if I need the item(s) for a longer time frame?

A: Depending on our bookings, we may be able to accommodate a longer rental period, just contact us to work something out.

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Q: Do you deliver?

A: Yes. We deliver to the greater Kansas City area as well as St Joseph/Maryville areas. 

Mileage beyond 100 miles will be charged at a rate of $0.75 per mile

An additional fee of $75.00 will be charged for same day drop off and pick up. 

An additional fee of $75.00 will be charged for deliveries/pick-ups prior to 8:00 AM and later than 5:00 PM.

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Q: Can I pick up and return inventory?

A: No. Due to the delicate nature of our inventory, we prefer to transport. 

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Q: What do we need to do with dirty plates, glassware, flatware, chargers and linens?

A: PLATES: Please scrape (with provided rubber spatula) or rinse plates and return to milk crates they came in. Pack/stack using microfiber cloths as they were delivered to you.  

 

GLASSWARE: Please empty all glassware of liquid and return to glass rack they came in.

 

FLATWARE: Please rinse flatware if possible, and return to flatware caddy they came in.

 

CHARGERS: Please place chargers in containers they came in. Pack/stack using microfiber cloths as they were delivered to you. 

 

LINENS: Please place DRY linens and napkins in laundry bags provided. Do not place anything wet (including microfiber cloths) in laundry bag with linens. It will mildew the linens and ruin them.

 

ANCILLARY CHINA OR GLASS PIECES: Please make sure they are empty of liquids and scraped free of food particles with provided spatula. Return to container they were delivered in and pack/stack using microfiber cloths as they were delivered to you.

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Q: Do you set up?

A: Yes. Set up is not part of the rental fee. However, if you would like help with set up or decor decisions, we are happy to work with you for an additional fee.

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Q: Where are your policies?

A: You can check out our Rental Agreement which includes our policies, terms and conditions here.